FindingPotential >> Support & Service

Continued Interruption to 360 Assessments

Thu, 18 Aug 2011 15:37:00 +0100

We hope to resolve the issue with our 360 test player by 22:00 GMT. Apologies for any inconvenience.

Supporting Candidate Email Delivery

Wed, 22 Sep 2010 10:41:00 +0100

There are a huge variety of systems, software and personal preferences that are very effective at stopping our lovely emails from being delivered to your candidates. In addition, human error such as incorrect email addresses and the deletion of invite emails prevents access to our questionnaires.

We have produced a guide that provides you with a number of options for supporting candidate email delivery. Click here to download.

'Campaign Admin' Menu has moved!

Tue, 31 Aug 2010 16:01:00 +0100

In preparation of our FindingPotential 360 roll-out, the ‘Campaign Admin’ menu item has moved from the top navigation bar. Hover over the ‘Candidates’ menu to access Campaign Admin.

» Screenshot

System Downtime

Wed, 25 Aug 2010 15:44:00 +0100

At 8pm GMT today all FindingPotential services will be unavailable for approximately 15 minutes. We apologise for any inconvenience caused.

Temporary Interruption to Service

Tue, 27 Jul 2010 14:56:43 +0100

At 14:50 GMT today there was a temporary issue with our services. This was corrected within 5 minutes but there may have been disruption for users and candidates completing questionnaires.

There is no need to contact us on this issue: for users please re-logon to the Assessment Manager; for candidates please click the link you have been sent in the invite email to re-start the questionnaire.

FindingPotential

Account Settings

Wed, 17 Mar 2010 16:03:00 +0000

Temporary issues with Account Settings within the FindingPotential Assessment Manager have now been resolved.

Assessment Manager Login Issues

Fri, 05 Mar 2010 14:33:06 +0000

There has been a temporary issue with users unable to login to the Assessment Manager. As at 14:32 this problem has now been resolved. Apologies for any inconvenience caused.

Email Delivery - User Support Tip

Fri, 26 Feb 2010 10:51:00 +0000

Some candidates will experience difficulties receiving invite emails due to spam/junk email filtering at various points in the email delivery process. One way to combat this problem is to also enter your email address (as the user/administrator) into the Email Address field when you add a candidate. By doing this you will get a copy of the invite email which can then be forwarded on in the event of a delivery issue. Simply separate multiple addresses with a comma:

CandidateEmailAddress.net,YourEmailAddress.com

Personality - International English

Mon, 08 Feb 2010 21:27:00 +0000

There is an issue generating reports for the International English version of our Personality Questionnaire. This affects recruiter reports only. An update will be posted here as soon as this is resolved.

09/02/10 - This issue is now resolved.

Planned Maintenance

Fri, 05 Feb 2010 17:16:50 +0000

There will be a scheduled down-time within the next six weeks. Watch this space for further information.

FindingPotential Support

Fri, 05 Feb 2010 15:25:57 +0000

Welcome to our new dedicated support website will provide you with all the information you need regarding the FindingPotential service.