At 14:50 GMT today there was a temporary issue with our services. This was corrected within 5 minutes but there may have been disruption for users and candidates completing questionnaires.
There is no need to contact us on this issue: for users please re-logon to the Assessment Manager; for candidates please click the link you have been sent in the invite email to re-start the questionnaire.
FindingPotential
There are a huge variety of systems, software and personal preferences that are very effective at stopping our lovely emails from being delivered to your candidates. In addition, human error such as incorrect email addresses and the deletion of invite emails prevents access to our questionnaires.
We have produced a guide that provides you with a number of options for supporting candidate email delivery. Click here to download.
Temporary issues with Account Settings within the FindingPotential Assessment Manager have now been resolved.
There has been a temporary issue with users unable to login to the Assessment Manager. As at 14:32 this problem has now been resolved. Apologies for any inconvenience caused.
Some candidates will experience difficulties receiving invite emails due to spam/junk email filtering at various points in the email delivery process. One way to combat this problem is to also enter your email address (as the user/administrator) into the Email Address field when you add a candidate. By doing this you will get a copy of the invite email which can then be forwarded on in the event of a delivery issue. Simply separate multiple addresses with a comma:
CandidateEmailAddress.net,YourEmailAddress.com
There is an issue generating reports for the International English version of our Personality Questionnaire. This affects recruiter reports only. An update will be posted here as soon as this is resolved.
09/02/10 - This issue is now resolved.
There will be a scheduled down-time within the next six weeks. Watch this space for further information.
Welcome to our new dedicated support website will provide you with all the information you need regarding the FindingPotential service.
